Returns & Exchanges:

Domestic Returns:

At Meaningful Mantras, we take great care in crafting clean, intentional products you’ll love — but we understand that sometimes a return is necessary. We gladly accept returns within 7 days of delivery for eligible, unused items in their original packaging. Please read the details below before initiating your return.

Return Eligibility:

Returns must be requested within 7 calendar days of receiving your order. Products must be unused, unlit, and in original, undamaged condition. This includes branded boxes, they must be in good condition. Candles or wax melts that have been used, burned, or altered cannot be returned.

Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Meaningful Mantras is not responsible for items lost in transit.

Restocking Fee:

As of 03/28/25 Meaningful Mantras initiated a restocking fee for returned items. Please keep in mind we are a small business, and returning damaged items is a costly endeavor. All approved returns are subject to a 20% restocking fee, which will be deducted from your refund total.

Refunds:

Once we receive and inspect your return, your refund (minus the restocking fee) will be processed to your original form of payment within 5–7 business days. Package Protection, if purchased, is not refundable as well as any applicable shipping charges.

Non Returnable Items:

Sale items, limited-edition launches, and gift cards are final sale and not eligible for return. Massage candles, roll-ons, epsom salts, and body balms are final sale due to hygiene. Car air fresheners are final sale as well.

If you’d like to start a return, please email us at support@meaningfulmantras.com with your order number and reason for return. We’re here to help and make the process as smooth as possible.

Thank you for supporting our small, intentional brand — and for choosing cleaner candles for your home.

Warmly,
The Meaningful Mantras Team

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Other Common Concerns:

Returning Defective Products:

Please contact customer service within 7 days from purchase at support@meaningfulmantras.com and we will look further into the issue. Proof of purchase is required. We only accept damaged items purchased through the meaningfulmantras.com website. Please send us photos of your damaged products!

Damaged, Broken, or Missing Items:

Please reach out within 48 hours of receiving your order to notify us of any product damage or missing\incorrect items. We would love to help rectify this! Support@meaningfulmantras.com

Exchanges:

As of 04/12/24 Meaningful Mantras now accepts exchanges on unused candles! This excludes massage candles, roll-ons, sample tins, bath soaks, and body balms. Please email us at support@meaningfulmantras.com to initiate your exchange within 7 days of your order delivery date! The buyer is responsible for all shipping costs associated with returns and exchanges, unless selected Package Protection at checkout. Exchange can only be for items of same size and equal value. Exchanges under Package Protection are not covered during extreme sales such as BOGO, Winter Tent Sale, Black Friday, and others.

Attn: Package Protection

Package Protection damage covers broken and shattered glass, missing product, stolen product, or lost packages. It does not cover any cost associated with returns. If you would like to exchange a product, you have within the 7 day delivery period to exchange it for another product of equal size, value, and price and we will pay for the exchange shipping costs, if Package Protection was purchased. Package Protection also covers damages, such as broken glass, within 48 hours of delivery. In cases of refunds, Package Protection is final sale and non-refundable. One exchange per Package Protection is covered  

Lost or Stolen Package Policy:

At Meaningful Mantras, we take great care in carefully packaging and shipping each order, and we understand how frustrating it can be when a package doesn’t arrive as expected.

We’re here to help — and we want to be as transparent as possible about what to do if your package is marked as delivered but not received, or if it appears to be lost or stolen.

If Your Package is Marked as Delivered but You Haven’t Received It:

Double-check your surroundings. Look around your mailbox, front door, porch, garage, or with neighbors and household members. Sometimes carriers mark items as delivered a day or two early. Contact your local carrier. Once a package has shipped, Meaningful Mantras is unable to assist further and operate on behalf of the customer. We promise that we know no more than you do. For proper help, please contact the shipping carrier directly for any delivery issues.

Provide your tracking number and ask for delivery details. USPS, UPS, or other carriers may be able to locate it or provide a GPS delivery scan.

You can use the following numbers to contact the carrier:

USPS Customer Service: 800-275-8777

UPS Customer Service: 800-742-5877

Email us within 5 days. If you're unable to locate your package, please reach out to us at support@meaningfulmantras.com with your order number and tracking info. We'll do our best to assist you in resolving the issue.

If Your Package Is Confirmed Lost or Stolen:

Once we've confirmed that the carrier cannot retrieve or locate your package, we may offer a one-time replacement or store credit at our discretion. Please note that Meaningful Mantras is not responsible for stolen packages once marked as delivered, but we’re happy to work with you on a fair resolution.

🔐 Tips for Safe Delivery:

Choose a secure delivery location if possible. Consider using delivery lockers or a PO box for high-value orders. Sign up for tracking updates via your shipping carrier.

Thank you for understanding, and for supporting our clean, mindful brand. We’re always here to help make your experience feel safe, smooth, and meaningful.

Warmly,
The Meaningful Mantras Team

Return To Sender:

If for any reason your order was deemed "Undeliverable" or "Return To Sender", Refunds being issued as a result of an undeliverable order or a “Return To Sender” will be issued for the amount of the original order, less any shipping charges and fees that were incurred. 

Final Sale/ Discounted Items:

Winter Tent Sale items are marked as final sale. Heavily discounted items are final sale unless marked otherwise. 

Product & Ingredients
What makes your wax melts non-toxic?

At Meaningful Mantras, your well-being comes first. 🌿✨ Our wax melts are crafted from our signature handmade coconut wax and infused only with 100% pure essential oils and plant-extracts. That means no synthetics, no dyes, no petrochemicals, and absolutely no phthalates. Because we skip the fillers and harmful additives, you can enjoy a clean, safe, and natural fragrance experience that’s just as kind to your home as it is to you. 

Why do you use coconut wax?

Our candles are handcrafted with our proprietary coconut wax formula that we spent nearly five years perfecting. We wanted something truly one of a kind — a wax with a low enough melt point to protect the delicate, phytoactive benefits of our essential oils while burning, yet hard enough to remain shelf-stable and ship beautifully across the country.

We chose coconut wax because it’s:

  • Clean-burning – no toxins, no harmful smoke
  • Excellent for scent throw – so your space fills evenly and richly
  • Eco-friendly & sustainable – a healthier choice for you, your home, and the planet

Unlike many candles on the market, our wax is completely free of paraffin, petroleum derivatives, soy, palm, apricot, or olive waxes. Just pure, carefully developed coconut wax — created exclusively for Meaningful Mantras.

✨ The result? A one-of-a-kind burn that’s clean, consistent, and lets every natural aroma shine exactly as it was intended.

Are your products safe for pets and children?

Yes. Our non-toxic wax melts and candles are formulated without harmful chemicals. They are safe for homes with pets and children, though as with all aromatics, they should not be ingested.

Usage & Safety
How do I use wax melts safely?

Place a melt in a proper wax warmer and enjoy flameless fragrance. Always use on a heat-resistant surface, away from drafts or flammable items.

What safety precautions should I follow with candles?

Trim wicks to ¼ inch before each burn, avoid burning near curtains or books, and extinguish with a snuffer rather than blowing.

Why does a candle crack, “sweat” or look uneven?

Natural waxes like coconut or beeswax can crack during cooling or shipping. This is cosmetic, does not affect performance, and shows that our candles are as clean as we claim! 

Burn Tips & Care
How do I prevent tunneling in candles?

Allow the candle to burn until the wax pool reaches the edge of the container (about 2–3 hours) during the first burn.

What should I do if the flame seems too large?

Extinguish the candle, let it cool, trim the wick to about ¼"–½", and relight.

How do I handle soot or discoloration?

Soot may result from drafts or an untrimmed wick. Wipe glass clean once cooled and keep wicks properly trimmed

When should I stop using a candle?

Stop burning when about ½ inch of wax remains to prevent overheating or damage to the container.

Fragrance & Scent Strength
Why might essential oil scents be lighter than synthetic fragrances?

Essential oils come from nature — they provide a more subtle, authentic aroma compared to synthetic fragrance oils. Because they come directly from plants, flowers, and botanicals, their scent is intentionally softer and more natural. Synthetic fragrances, on the other hand, are engineered to be stronger and longer-lasting, but often rely on phthalates, petrochemicals, or other additives. We choose essential oils because they’re cleaner, healthier, and truer to nature — even if that means the aroma is gentler. Think of it as the difference between enjoying a fresh bouquet of flowers and smelling an artificial air freshener: one is softer, but far more real and better for you. 💛

Do your wax melts work for aromatherapy?

Yes, our blends are designed for aromatherapy, available in subtle, balanced, or bold aromas—all flame-free.

DIY & Crafting
How do I melt wax at home?

Use a double boiler to gently heat coconut (or beeswax). Stir in fragrance when the wax reaches about 185 °F, then pour into clamshells or silicone molds.

When should I add fragrance oils?

At about 185 °F (85 °C) so the oils bond effectively with the wax.

How long should I let wax melts cool before using or storing them?

Let them solidify overnight in a stable, cool area. Store in airtight containers away from sunlight to preserve scent.

Custom Orders & Craft Process
What happens after I place a custom candle order?

We review your design preferences, hand-craft your candle, inspect for quality, and package it with care instructions before shipping.

Can I customize the fragrance of my candle?

Yes — we use pure essential oils and can work with you to select scents that match your preferences, whether you prefer subtle, balanced, or bold aromas.

How long does a custom candle take?

Typically a few weeks, depending on design complexity and artisanal crafting time.

How do I care for my custom candle?
  • Burn long enough on the first use to create a full melt pool.
  • Trim wick to ¼ inch each time.
  • Burn for 3–4 hours max.
  • Keep away from drafts and debris.
Storage & Longevity
How should I store my wax melts and candles?

Keep them in a cool, dry place away from sunlight and humidity. For candles, replace the lid after use to preserve fragrance.

How long do wax melts last?

ypically several hours of fragrance per melt; exact time varies depending on room size, warmer type, and chosen scent.

Shipping, Returns & Support
What is your returns & exchange policy?

Returns are accepted within 7 days of delivery for unused, undamaged products in original packaging.

Do returns have fees?

Yes, a 20% restocking fee applies. Customers are responsible for return shipping.

Can I exchange an item?

Yes, exchanges are allowed within 7 days for unused candles (some exclusions apply).

What if my package is lost, stolen, or damaged?

If your order doesn’t arrive as expected, contact us within 5 days with tracking info. We may provide a one-time replacement or store credit.

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